Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, it will be shipped out as soon as possible.

Orders placed before 2:00 PM (PST) will begin processing the same day. Orders placed after this time will begin processing the following business day.

Total delivery time = Processing (1-3 days) + Transit (7-18 days).

To provide a curated global collection, we ship directly from our specialized artisan partners in the US and international hubs. This allows us to offer free worldwide shipping while maintaining artisan quality.

Shipping Times

Estimated delivery times vary depending on your location:

  • United States: 7–18 business days

  • International: 10–25 business days

Please note that these are estimated delivery times and may vary due to factors outside our control.

Shipping Costs

We offer free standard shipping on all orders.
No minimum purchase is required.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow 2–5 days for tracking information to update.

Delays

While we work hard to ensure timely delivery, delays may occur due to:

  • High demand

  • Shipping carrier issues

  • Customs processing for international orders

We appreciate your patience and understanding in these situations.

Incorrect Address

Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed to be delivered to the address provided.
If you experience an issue, please contact the shipping carrier directly.

Customs, Duties, and Taxes

International orders may be subject to import duties and taxes once the shipment reaches your country.
These charges are the responsibility of the customer.

Contact Us

If you have any questions about your order, feel free to contact us at: support@mesaworksbusiness.com